ShareFile for Windows

Download ShareFile for Windows installer files here.

ShareFile for Windows allows you to access your files directly through a mapped drive, providing a native Windows Explorer experience. Files are downloaded only when accessed, and temporarily stored on your computer. Changes made to the files are automatically saved back to the cloud. You can access more functionality through the Windows right-click context menu and perform operations such as sharing or requesting of files.

For information about new features, see What’s new.

For end-user help including downloading and sign in, see ShareFile for Windows User Help.

Note:

ShareFile for Windows does not support ARM based processors.

Supported versions

Minimum supported version

Citrix Files for Windows v 23.4.8.0 or higher

System requirements

OS requirements

Windows 10 or later
Windows Server 2012 R2 or later

VDA requirements

XenApp and XenDesktop 7.15 LTSR, XenApp and XenDesktop 7.18, or Citrix Virtual Apps and Desktops 7 1808 or later

Other requirements

Local administrator rights are needed to install the app.
.NET 4.7.1 Framework is required

Fixed issues

Fixed issues in 24.5.3

Some super group users are unable to select Notify Users. [SFWIN-3617]

Fixed issues in 24.3.3

Free disk space might display the wrong value after canceling a file copy. [SFWIN-3617]

Fixed issues in 24.2.2

This release addresses issues that improve overall stability.

Fixed issues in 24.1.26

Localization might not be applied to root folders. [SFWIN-3591]
ShareFile for Windows icon might not appear in the system tray. [SFWIN-3572]
Pinned applications might not appear after reboot.. [SFWIN-3578]
Updated the feedback email address for new ShareFile Help Center. [SFWIN-3558]

Fixed issues in 23.10.14

File conflicts might occur when frequent changes are made to a file. [SFWIN-3082]
The manage permission dialog might not handle Super User Group properly. [SFWIN-3097]
A ShareFile for Windows session might cause the application to not close properly. [SFWIN-3520]

Fixed issues in 23.7.10

Some ShareFile for Windows users might experience higher than usual CPU usage. [CCCHELP_4385]

Fixed issues in 23.7

Some deleted files with unsaved changes might not be recovered from the recycle bin. [SFWIN-3399]
Using remote wipe might cause an infinite restart loop. [SFWIN-3485]

Fixed issues in 23.4

Saving Excel files using OneDrive for Business connector might cause a file conflict. [SFWIN-3381]
Google Drive connector might not mount initially. [SFWIN-3388]
Desktop icons might not display properly. [SFWIN-3392]
Adding a client user to a folder might cause an error. [SFWIN-3409]
Renaming a connector folder might cause an error. [SFWIN-3419]
Renaming a connector folder remotely might cause an error. [SFWIN-3455]
Renaming desktop icons might cause a position change. [SFWIN-3457]

Fixed issues in 22.11

Clicking the reset button in the Sync window might not release the selected folders. [SFWIN-3169]
Selecting Cancel after modifying a folder in Sync might fail. [SFWIN-3358]
Modifying a folder in Sync to “Make online only” might cause an error. [SFWIN-3358]
Uploading a file might cause a conflict if a previously deleted file had the same name. [SFWIN-3363]
Saving to a sub-folder might cause a permission error to display. [SFWIN-3364]

Fixed issues in 22.8

Clone user checkbox might not work when adding folder permissions.[SFWIN-3325]
CBFS driver might remain after new installation of Citrix Files for Windows. [SFWIN-3331]
On non-English systems, an assert error box might display. [SFWIN-3337]
Get a Link and Request a Link might show invalid access levels based on account settings. [SFWIN-3343]
Office file changes might cause an inaccurate conflict detection notification. [SFWIN-3345]

Fixed issues in 22.5

The correct error icon might not display when a network connection is unavailable. [SFWIN-2732]
The virus status for some files might not display after a refresh. [SFWIN-3269]
Driver conflicts might occur with Windows Docker containers. [SFWIN-3285]
Autoupdates might fail to install. [SFWIN-3290]
The Citrix Files for Windows auto-updater might run cmd.exe indirectly. [SFWIN-3292]
The Citrix Files for Windows installer might re-install WebView2. [SFWIN-3294]
When utilizing the Get a Link function, the notify task might fail. [SFWIN-3323]

Fixed issues in 22.3

Checking files in or out within a SharePoint connector folder might cause an error. [SFWIN-3218]
If the local cache is manually deleted while uploading files, a failure to upload might not display. [SFWIN-3223]
Modified dates might not display the correct information with saved WordPerfect files. [SFWIN-3241]

Fixed issues in 22.1

Folders moved remotely might cause an error. [SFWIN-3172]
Some network share connectors might not display a check out option. [SFWIN-3185]
Automatic selection of a client certificate might fail. [SFWIN-3190]
The accidental creation of item names with invalid Unicode characters might cause an error. [SFWIN-3207]
Files might not update when there is no change in file size. [SFWIN-3212]

Fixed issues in 21.10

Uploading files with certain Unicode characters might fail. [SFWIN-3145]
File contents might not be updated when versioning is turned off. [SFWIN-3153]
Get a Link option for connector folders and files might fail. [SFWIN-3168]
Moving folders might result in high CPU utilization. [SFWIN-3180]

Fixed issues in 21.7

Attempts to move a folder might cause the application to fail. [SFWIN-3018]
Files that are renamed remotely might appear twice. [SFWIN-3073]

Fixed issues in 21.5

A file might display the wrong upload time when accessed in another time zone. [SFWIN-2740]
After versioning is disabled for a folder, the ability to check files in and out of the folder might continue. [SFWIN-2743]
The offline sync window might display an incorrect content size. [SFWIN-2760]
When leaving files open during sign out, the cache might not clear. [SFWIN-2775]
After signing out, the Confirm Sign Out window might remain on the screen after revoking the device. [SFWIN-2778]
When remotely updating a file, the file might modify the date of the parent folder. [SFWIN-3030]
Files saved with a CAPS application might not sync to the cloud. [SFWIN-3066]
The Manage Folder Permissions window might not display permission content for some users. [SFWIN-3077]

Fixed issues in 21.2

Rotating an image file in Windows Photo Viewer might delete the original file. [CCCHELP-376]
Attempting to connect to CNS servers might fail. [CCCHELP-868]
Accessing restricted zone folders might cause an authentication issue. [CCCHELP-932]
Saving AutoCad and AutoCadLT files might not include temp files. [CCCHELP-989]
Some files and folders created in Citrix Files might not sync. [CCCHELP-1008]
Authentication might fail causing the error message: “Failed to retrieve two factor backup options, please try again.” [CCCHELP-1366]
Saved AutoCad and AutoCadLT .dwg files in Citrix Files might display as .bak files. [CCCHELP-1369]
Attempting to sign in using workspace authentication might cause a script error. [CCCHELP-1379]
Citrix Files for Windows might provide an incorrect URL during a redirect. [CCCHELP-1590]
Modified AutoCad Revit files might not save to the cloud in Citrix Files for Windows. [SFWIN-3052]
Using WebView2 might cause a large cache file. [SFWIN-3054]
WebView2 might suffer compatibility issues during login on older machines. [SFWIN-3063]

Fixed issues in 20.9

Opening Citrix Files for Windows might cause high memory usage. [SFWIN-2911]
Cloud contents moved to a new local folder might disappear if the local folder isn’t created successfully. [SFWIN-2915]
Local cache might fail if sign in is unsuccessful. [SFWIN-2916]
Attempts to create files and folders might fail after an unsuccessful sign-in. [SFWIN-2916]
Using the overwrite option during a file upload conflict might not work. [SFWIN-2919]
Authentication might fail in some environments. [SFWIN-2920]

Fixed issues in 20.7

Attempting multiple edits using Excel might cause an error message. [SFWIN-2809]

Fixed issues in 2032

Files and folders displaying in Citrix Files for Windows might differ from the WebApp. [CCCHELP-186]
Some PowerPoint files might lose images when stored with Citrix Files for Windows. [CCCHELP-186]
Citrix files might error out after logout and synchronization stops working [CCCHELP-186]
Excel files might be deleted after editing in Citrix Files for Windows. [CCCHELP-68]
Opening and saving Excel files might cause an error message. [CCCHELP-111]
Citrix Files for Windows content refresh might cause an error. [CCCHELP-150]
Changing networks might cause an error with Citrix Files for Windows. [SFWIN-2780]
Folders in Citrix Files for Windows might display as files. [CCCHELP-55]
Citrix Files for Windows might fail to download files to a location with a long path name. [SFWIN-2597]
Overlay icons might not appear consistently on files in connectors. [SFWIN-2610]
Single sign-on might not work correctly on certain deployments. When this occurs, an error message appears: “We’re sorry, access is not allowed because you have out-of-date software.” [SFWIN-2641]
Citrix Files for Windows might display a warning about unsaved changes to files when exiting. [PD-1404]
SSO might fail using SAML with Azure AD. [SFWIN-2783]

Note:

The user agent during authentication is now: Mozilla/5.0 (Windows NT; Win64; x64; Trident/7.0; rv:) like Gecko NT, is the kernel version of the Windows Operating System and RV is the version of Internet Explorer/Edge installed.

Fixed issues in 1912

Citrix Files for Windows might fail to download files to a location with a long path name. [SFWIN-2597]
Overlay icons might not appear consistently on files in connectors. [SFWIN-2610]
Single sign-on might not work correctly on certain deployments. When this occurs, an error message appears: “We’re sorry, access is not allowed because you have out-of-date software.” [SFWIN-2641]

Fixed issues in 1909

The Last Modified Date on folders might not update correctly when changing files inside the folder. [SFWIN-2397]
Citrix Files for Windows might not save the PDF correctly after editing a file in Adobe Acrobat. [SFWIN-2543]
Certain Windows applications might exit unexpectedly intermittently. [SFWIN-2559]
Users are not prompted to authenticate again after failure to authenticate when using network share connectors. [SFWIN-2570]
Microsoft Office files might be deleted from Citrix Files after saving. [SFWIN-2596]

Fixed issues in 1907

Citrix Files fail to mount in certain environments. [SFWIN-1775]
Folders with large image and video files might take longer than normal to load. [SFWIN-2273]
Offline files might not be accessible if the files remained offline. [SFWIN-2464]
AutoCAD files with changes might remove older versions of uploaded files. [SFWIN-2470]
When Citrix Files for Windows is signed in without a network connection, offline files cannot be edited. [SFWIN-2483]

Fixed issues in 5.0

AutoCAD files might be randomly deleted. [SFWIN-2094]
When users open a changed file, the content in the file might be outdated. [SFWIN-2132]
Opening files might incorrectly show a conflict message [SFWIN-2267]
Exporting a document as a PDF might fail.

Fixed issues in 4.6

An “Incorrect function” error message appears when accessing the mapped Citrix Files drive. [SFWIN-2009]
Files saved using Microsoft Edge might not upload correctly. [SFWIN-2113]
When a user’s AppData system variable points to a UNC path, Citrix Files for Windows exits unexpectedly. [SFWIN-2117]
PDF files might get corrupted when saving. [SFWIN-2120]

Fixed issues in 4.5

PDF files edited using Bluebeam become corrupted. [SFWIN-1451]
Citrix Files incorrectly shows “Your access token might be expired or revoked” when logged on to a VDA. [SFWIN-1686]
After upgrading Citrix Files, the application maps to the wrong drive letter. [SFWIN-1819]
Saving to a Citrix Files location eventually corrupts the saved file. [SFWIN-1890]
Disconnecting or changing networks might cause Citrix Files to exit unexpectedly. [SFWIN-1967]

Fixed issues in 4.4

Citrix Files might consume high memory. [SFWIN-1502]
When saving a file to Citrix Files, high latency might occur. [SFWIN-1556]
Users might see outdated versions of files. [SFWIN-1570]
Citrix Files might perform slowly. [SFWIN-1642]
Citrix Files might not save .dwg files from AutoCAD. [SFWIN-1669]
Jupyter Notebooks keep adding new checkpoint folders into Citrix Files. [SFWIN-1676]
Windows Explorer might freeze when opening a folder. [SFWIN-1707]
When editing files with Blue Beam, zero-byte files might get uploaded. [SFWIN-1758]
Moving folders from Citrix Files to the local machine might not transfer files inside the folder. [SFWIN-1782]

Fixed issues in 4.3

Project files might become corrupt when opened. [SFWIN-1437]
When storing app data using Fslogix, Citrix Files might not work. [SFWIN-1460]
When renaming a file before it is fully uploaded to the server, two files might be created locally. [SFWIN-1468]
When using SAML single sign-on in a VDA, the automatic logon might not work. [SFWIN-1507]
PDF files might become corrupt when opening or editing. [SFWIN-1509]
File and folders might be mismatched between Citrix Files remotely and locally. [SFWIN-1524]
When saving a file to the Citrix Files drive, the drive might write slowly. [SFWIN-1556]
When right-clicking a file, the context menu might not appear. [SFWIN-1559]
The Last Modified Date on files might not be consistent. [SFWIN-1670]

Known issues

Known issues in 22.5

No new issues have been observed in this release.

Known issues in 1912

No new issues have been observed in this release.

Known issues in 1909

No new issues have been observed in this release.

Known issues in 1907

No new issues have been observed in this release.

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